NIPSCO Begins Multiyear Installation of New Electric Meter Technology

MERRILLVILLE, Ind. – NIPSCO, a subsidiary of NiSource Inc. (NYSE: NI), today announced the
deployment of upgraded electric meters through the installation of Advanced Metering
Infrastructure (AMI) technology. After extensive planning and regulatory engagement, NIPSCO is
preparing to install meters for 3,000 electric residential customers in Highland, Ind. beginning in
March 2024. This technology will be installed in phases to the remaining 490,000 electric
residential and business customers throughout NIPSCO’s service area over the next three years.
“Advanced Metering Infrastructure is a proven technology, designed to improve safety, promote
reliability, and enable system modernization,” said Ron Talbot, NIPSCO Senior Vice President,
Electric Operations. “It is central to NIPSCO’s efforts to enable modern energy capabilities and
improve the customer experience.”
Full integration of the new meters, after mass installation, will allow NIPSCO to provide improved
responses for outages and emergencies, lays the foundation for greater energy efficiency offerings,
cost savings, and more granular billing information for customers. NIPSCO will also have the ability
to read customer meters remotely, allowing the Company to take faster corrective action in the
event of an emergency, further driving safety for customers and employees.
“We are excited to be joining the ranks of nearly 65 percent of utilities across the United States
that have adopted AMI,” added Talbot. “Our goal is to continuously implement new technology
that aligns with our mission to deliver safe, reliable energy that drives value to our customers.”
AMI enables companies to build programs focused on improving customer safety, savings,
education, and choice. These advanced distribution management technologies have been widely
used by utilities across the world to create value for customers and the utility.
While much of the Company’s focus has been geared toward introducing AMI to its electric
segment, NIPSCO is continually evaluating advanced safety features that are becoming available for
natural gas AMI meters. In monitoring these advances, NIPSCO is considering how many of the
functionalities, capabilities and technologies used for electric AMI could be applicable to gas AMI.
What can customers expect during the installation process?
Customers receiving a new meter will be notified via a letter approximately 30 days in advance of
their meter installation.


NIPSCO Electric Meter/2
Meter installations will be completed by NIPSCO subcontractor Quanta Utility Engineering Services
(QUES). QUES technicians completing the work will carry photo identification, wear uniforms and
drive marked vehicles. The installation process will be done at no charge and will typically take less
than 15 minutes. Customers may notice a brief service interruption during the work. In most cases,
the technician will not need to enter customer homes or businesses. However, the technician will
request access if the meter is located inside or behind a locked gate.
If a customer is not at home during the visit, the technician will leave a door hanger indicating that
the new meter was installed or informing the customer how to schedule an installation
appointment if QUES was unable to access the meter.
For more information about NIPSCO’s new AMI technology or the AMI meter installation process,
visit NIPSCO.com/AMI.

About NIPSCO: Northern Indiana Public Service Company LLC (NIPSCO), with headquarters in Merrillville, Indiana, has proudly served the energy needs of northern Indiana for more than 100 years. As Indiana’s largest natural gas distribution company and the second-largest electric distribution company, NIPSCO serves approximately 859,000 natural gas and 483,000 electric customers across 32 counties. NIPSCO is part of NiSource’s (NYSE: NI) six regulated utility companies. NiSource is one of the largest fully regulated utility companies in the United States, serving approximately 3.7 million natural gas and electric customers through its local Columbia Gas and NIPSCO brands. More information about NIPSCO and NiSource is available at NIPSCO.com and NiSource.com.