NIPSCO RECEIVES #1 RANKING IN J.D. POWER 2024

NIPSCO RECEIVES #1 RANKING IN J.D. POWER 2024 U.S. ELECTRIC UTILITY BUSINESS

CUSTOMER SATISFACTION STUDY SM

Business customer feedback places NIPSCO at the top of the Midwest Midsize segment
MERRILLVILLE, Ind. — Northern Indiana Public Service Company LLC (NIPSCO) received
the #1 ranking in electric utility business customer satisfaction among mid-sized utilities in
the Midwest in the J.D. Power 2024 U.S. Electric Utility Business Customer Satisfaction
Study.
The annual J.D. Power U.S. Electric Utility Business Customer Satisfaction Study measures
satisfaction among business customers of 80 targeted U.S. electric utilities, each of which
serves more than 50,000 business customers. The 2024 study is based on responses from
20,863 online interviews of business customers related to their utility company.
Rankings are determined by six factors: power quality and reliability, price, billing and
payment, corporate citizenship, customer contact, and communications. NIPSCO secured
this year’s #1 spot in the Midwest Midsize segment*, tying with Kentucky Utilities.
Data shows NIPSCO’s overall satisfaction score climbed 51 points from the same study in
2023, as business customers weighed in on fairness of pricing and total monthly cost being
a main driver of their scores. Aside from price, NIPSCO received a notable increase in
satisfaction across all factors in 2024, outperforming industry averages in five of six factors.
J.D. Power said in a press release that this year’s study shows electric utility business
customer satisfaction has surged after previous years of steady decline, due in part to
nearly half of interviewed customers saying their utility helped them manage costs.
See the full results of the J.D. Power 2024 U.S. Electric Utility Business Customer
Satisfaction Study for each region at http://www.jdpower.com/pr-id/2024150.

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For more information about NIPSCO, visit NIPSCO.com.
*Tied in 2024
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About NIPSCO:
Northern Indiana Public Service Company LLC (NIPSCO), with headquarters in Merrillville, Indiana, has
proudly served the energy needs of northern Indiana for more than 100 years. As Indiana’s largest natural gas
distribution company and the second-largest electric distribution company, NIPSCO serves approximately
900,000 natural gas and 500,000 electric customers across 32 counties. NIPSCO is part of NiSource’s (NYSE:
NI) six regulated utility companies. NiSource is one of the largest fully regulated utility companies in the
United States, serving approximately 3.8 million natural gas and electric customers through its local
Columbia Gas and NIPSCO brands. More information about NIPSCO and NiSource is available at
NIPSCO.com and NiSource.com.